How Are You Improving Healthcare Consumer Confidence and Decision-Making?
It’s 3 a.m. Barb is once again staring at her bedroom ceiling unable to sleep.
Her mind is racing about all the work she needs to get done. She’s worried she’s not performing well and that her job may be in jeopardy.
What will she tell her family and friends? What if she can’t find another job? How will she pay her mortgage or her kids’ tuition?
Barb is completely overwhelmed with worry.
She knows she needs help dealing with her crippling anxiety, but the nearest therapist is located an hour away in the next town. Taking three hours off of work once, let alone multiple times, to go to a therapy session is simply out of the question.
Although she may feel like it, Barb is not alone.
10/5/16 2:00 PM
Sandra kept putting off her first mammogram as she assumed it would cost more than she could afford. She didn’t realize her health plan fully covers annual screenings, regardless if she’s met her deductible, until she landed in her doctor’s office worried about a small lump in her breast.
Fred had a hard time reading the discharge instructions he was given following his heart surgery. Too embarrassed to ask for help, he accidentally overdosed on his medications and wound up back in the hospital when a dizzy spell led to a bad fall.
Kelsey, who just moved from her parent’s insurance plan to an employer-sponsored one, headed to the ER one afternoon when her abdominal pain became intolerable. Unaware of the high cost of ER visits and how her plan works, she was stunned when she received a bill for $665.
Topics: transparency, member navigation, member engagement, telehealth, reducing readmissions, hospital readmissions, care advocacy, health literacy, post-discharge support, consumerism, New Members, care navigation, Care Coordination, Healthcare Navigation
9/21/16 2:00 PM
The throbbing and pressure in Jack’s head was relentless. Not one to typically get sick, he was becoming concerned about his intense headaches that started a week ago. An online search sent him into a panic when self-diagnosis tools led to worst-case scenarios.
As Jack hadn’t seen a doctor in years, he wasn’t sure where to turn. He called a handful of physicians on his new health plan only to be told appointments weren’t available for another few days, or that the doctor wasn’t accepting new patients. Scared that something was really wrong, he went to the ER. He figured it was the fastest way to get help.
9/7/16 2:00 PM
More than 11 million Americans have insurance coverage via the Affordable Care Act (ACA) marketplaces—and they’re bringing with them extremely high health costs and subsequent financial losses by plans participating in the public exchanges.
As a result, many health insurers are proposing double-digit premium increases to offset high medical claims and drug costs, while some plans are substantially decreasing their participation or withdrawing completely from the ACA exchanges.
8/24/16 2:00 PM
While company perks such as tuition reimbursement, flexible hours and free meals are highly attractive to job seekers and employees alike, two out of three workers prefer better health and wellness benefits, according to recent survey conducted by One Medical Group.
The survey of 1,000 U.S. professionals also revealed that 64 percent of employees believe one of the top goals of their company’s benefits program should be keeping its workforce healthy. Yet, nearly half of the survey respondents say their employer is falling short in this area. Only 52 percent feel “their company is making a sufficient investment in their wellness and preventive care” and only 25 percent think “their company’s health and wellness programs are actually making them healthier.”
8/10/16 1:00 PM
Cheryl thought she misheard her pharmacist. The price he stated for her thyroid medicine—a generic drug—was three times higher than what she had been paying every month for the past four years. Shocked, she closed her wallet, left the refill on the counter, and walked away.
Although she felt uneasy about skipping her medication, Cheryl simply couldn’t afford to pay the higher price indefinitely, especially on top of the two blood pressure medications she was already purchasing each month. She was astounded that her generic medication had become unaffordable when she had heard for years that generics would offer the cost relief she very much needed. And because she was so angry about the price hike, she went weeks before the discomfort of her low thyroid symptoms finally forced her to call her doctor to discuss other options.
Topics: Medication Adherence
When it comes to your nurse advice line, it’s imperative to consistently collect, analyze and monitor key performance metrics to know whether you’re meeting your goals, such as reducing avoidable ER visits and hospital readmissions, increasing enrollment in case or disease management programs, improving member satisfaction and clinical outcomes, cutting costs—or all of the above.
Topics: nurse advice line
7/14/16 1:00 PM
Lucy was driving home from work when her husband Mike called to tell her he needed to go to the emergency room right away. He was very worried about his blood pressure; it was extremely high according to his at-home monitor. Saddled with a $6,000 per person deductible via her employer-sponsored health plan, and fearing what an ER visit would cost, Lucy instructed Mike to call their plan’s nurse line for advice on what to do.
7/11/16 1:00 PM
This week, we examine what could become the next big issue in healthcare: coverage adequacy. With 91 percent of Americans now covered by health insurance, access to adequate care may become a major challenge, especially as consumers shoulder a much larger share of their healthcare costs. Learn how Carenet’s Healthcare Navigation solution can help commercial health plan members smoothly navigate today’s complex healthcare system and find cost-effective, easily accessible care options by downloading our e-book, Revamping the Healthcare Experience for Today’s Healthcare Consumer.
In other news, we look at some of the new provisions under the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA), including new analysis- and data-sharing rules and interoperability measurement requirements. Also in this week’s headlines: tips for veterans for making the most of telehealth—a topic we covered in our last blog article, “PTSD Support through Virtual Care.”
Topics: What We're Reading