Carenet Healthcare Services, a leading provider of performance-driven care management and consumer engagement solutions, announced today that it has been awarded Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry. This marks the third consecutive time Carenet has received this accreditation.
The URAC accreditation process demonstrates a commitment to quality services and serves as a framework to improve business processes through benchmarking organizations against nationally recognized standards. The Health Call Center Accreditation assures that registered nurses, physicians or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and
“Working with top-tier organizations like URAC validates our commitment to our partners and their members,” said John Erwin, president and CEO of Carenet. “We are changing healthcare by engaging healthcare consumers and empowering them to make informed choices in their care and use of healthcare dollars. It is important that we do that in a trustworthy, caring and professional way, so being accredited by URAC is vital to our mission.”
“Carenet should be commended for meeting strict quality standards,” said William Vandervennet, URAC president and CEO. “It is critically important for health care organizations to make a commitment to quality and accountability. URAC accreditation is a demonstration of
For 25 years, Carenet has been helping major healthcare organizations get closer to their customers, members, and patients by providing 24x7 expert medical support and proactive outreach that empowers consumers to make the wisest choice for their health and their wallet. By combining leading-edge technology, unrivaled clinical and engagement expertise and compassionate care, Carenet educates, empowers and motivates more than 20 million consumers across the United States, Europe, Asia and Africa take a more active role in their healthcare. For more information, visit www.callcarenet.com.
URAC, an independent, nonprofit organization, is well-known as a leader in promoting health care quality through its accreditation and certification programs. URAC offers a wide range of quality benchmarking programs and services that keep pace with the rapid changes in the health care system, and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC strives to ensure that all stakeholders are represented in establishing meaningful quality measures for the entire health care industry. For more information, visit www.urac.org